Customer Success Manager Benelux

Are you passionate about building lasting relationships and ensuring customers achieve exceptional results? Do you thrive on driving value for clients while contributing to the success of a fast-growing scale-up that's transforming the logistics industry? If so, we have the perfect opportunity for you!

Let me introduce you to Peripass, a logistics SaaS scale-up founded in 2016 by Leander Naessens. Peripass is our Yard Management Platform, which enables industrial and logistics companies (think of companies like Bridgestone, Alpro, and Saint-Gobain) to smoothly manage the complete flow of trucks rolling on and off their sites, as well as all trailer movements on-site.

This is our moment: sales are skyrocketing, our team is expanding, and we’re scaling internationally, reshaping logistics as we go. Backed by strong funding and a bold vision, Peripass is transforming operations and helping companies run smarter, faster, and more efficiently, and we’re just getting started. 🔥

As our Customer Success Manager Benelux, you will play a key role in the entire customer journey. Since you will be the voice of the customer within our company, you'll make a crucial contribution to the further development of the Peripass solution.

Your responsibilities:

• You manage the entire implementation of our solution and keep track of scope, time and budget. On these projects, you cooperate with our Implementation Consultants, who carry out the physical implementation of our solution on the customer sites.

• You guide customers through the QuickStart onboarding journey and drive early value realisation, while empowering customers to confidently adopt and configure the solution themself.

• You consistently maintain excellent customer success by being in close contact with your customers and ensuring they receive the maximum return on their investment in Peripass. To this end, you'll also cooperate closely with the Customer Support Advisor to solve more complex issues that customers face.

• You can take initiatives to improve our processes in Customer Success, to make our customers even happier with Peripass.

• You drive growth in your customer portfolio and assist the sales team by spotting cross-selling opportunities.

• Your work will be based partly at our Ghent office, partly from home, and partly on the road, meeting clients.

What we offer:

• There's tons and tons of room for impact. Your voice will be heard, and your ideas will shape the future of our recruitment efforts

• A fun group of colleagues who are all making the success story of Peripass, day after day, milestone after milestone, and joke after joke.

• A brand-new office next to the flyover in Ghent. The (bike) highway will get you here in no time!

• A competitive remuneration package that corresponds with your remit in the company. Flexible working hours.

Want to know if we’d be a good fit for you? Here are our values. We do everything we can to make these values lived in our day-to-day and not just words we put up on our walls.

• Act fast, fail fast – We don’t blame, we learn. Because you simply can’t grow without failing.

• Curiosity – We like to try out new stuff and to optimize things. By working together, we come up with creative solutions that we can be proud of.

• Adaptability – We have to face it, we’re scaling, and we’re scaling hella fast. So we need to constantly change and adapt. But hey, isn’t that also the kick of working at a scale-up?

• No nonsense – We communicate directly with each other and we listen, we really listen. Because that’s the key to making good things great.

• Humbleness – Hey, we’re all just people. We all f*ck up sometimes, we all deserve respect and we’re all in this to grow and kick some serious ass in the process.

Probably by now, you already have a good idea of who are we looking for, but here are some pointers:

• You have at least a bachelor's degree, or equivalent experience, and you have at least 5 years of relevant experience in a SaaS company.

• You get a kick out of analyzing and optimizing processes.

• Buidling a great customer journey and seeing customers that are happy with your product is what makes you get out of bed in the morning.

• You can develop a professional, but also a warm and pleasant relationship with your client contacts.

• You'll be working with people in senior management, so you make sure you know your stuff and you come to every meeting prepared. You can get your message across to all kinds of people in all kinds of departments (facilities, supply chain, operations, IT, finance, …).

• You are diplomatic, but can be assertive when you have to.

• Excellent verbal and written communication skills in Dutch & English are a must.

• Ideally you have both relevant experience in a SaaS environment.

• You see the importance of Information Security & Cyber Security and you act accordingly. Within Peripass we see these aspects as fundamental to our business, since our software automates critical parts of our clients' logistics processes.